Shipping policy

Shipping Policy
Effective Date: March 24, 2026

This Shipping Policy applies to orders placed on https://litemuse.com/, operated by LiteMuse. By placing an order, you agree to the terms outlined below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or holidays.

In rare cases of high demand, stock issues, or verification requirements, processing may take slightly longer. Customers will be notified if delays occur.

2. Shipping Destination and Delivery Time

We currently ship to the United States.

Estimated Delivery Time:

  • Standard Shipping: 7–15 business days

Total Delivery Time = Processing Time + Shipping Time

Please note that delivery times are estimates and may vary due to factors beyond our control, including logistics delays, customs processing, weather conditions, or carrier issues.

3. Shipping Costs

  • Shipping costs are calculated at checkout before completing your purchase

  • We offer free standard shipping on all orders

4. Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email with your tracking number.

If you do not receive tracking information within 5 business days, please contact us at:
Email: litemuse.contact@gmail.com

5. Address Accuracy and Delivery

Customers are responsible for providing accurate and complete shipping information.

  • Orders returned due to incorrect or incomplete addresses will require additional shipping fees for reshipment

  • Once an order has been shipped, the shipping address cannot be changed

If you need to update your address, please contact us within 12 hours of placing your order

6. International Shipping & Customs

As we ship internationally, your order may be subject to customs processing.

In most cases, any applicable duties or import taxes are included or handled by us. However, delays due to customs are beyond our control.

7. Delays, Lost Packages, or Delivery Issues

If your order is delayed or tracking is not updating, please contact us at:
Email: litemuse.contact@gmail.com

Include your order number and tracking number so we can assist you.

If a package is confirmed lost by the carrier, we will offer a replacement or refund.

Please note: We are not responsible for packages that are marked as delivered by the carrier but are lost or stolen after delivery. We recommend ensuring a secure delivery location.

8. Delivery Inspection

We recommend inspecting your package upon arrival.

If you notice damage, please document it with photos and contact us within 14 days of delivery.

For issues related to damaged or defective items, please refer to our Return & Refund Policy.

9. Order Cancellation

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be canceled.

10. Policy Updates

We reserve the right to modify this Shipping Policy at any time. Updates will take effect upon publication on our website.

11. Contact Information

For any shipping-related inquiries, please contact:

Email: litemuse.contact@gmail.com
Phone: +57 302 3906996