Refund policy

Return & Refund Policy
Effective Date: March 24, 2026

This Return & Refund Policy applies to purchases made on https://litemuse.com/, operated by LiteMuse. By placing an order, you agree to the terms outlined below.

1. Return Eligibility Period

You may request a return within 14 days of receiving your order, based on the delivery confirmation provided by the shipping carrier.

2. Conditions for Returns

To be eligible for a return, items must:

  • Be unused and in original condition

  • Be in the original packaging

  • Include all tags, accessories, and components

We reserve the right to deny returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, worn, or damaged by the customer

  • Personal use or hygiene-related products

  • Final sale or discounted items

4. Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

  • We are not responsible for lost or damaged return shipments

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

In these cases, we will:

  • Offer a free replacement, or

  • Issue a full refund if a replacement is not available

In certain situations, we may not require the item to be returned and may offer a partial or full refund instead.

6. Order Cancellation

Orders may only be canceled within 12 hours of purchase. After this period, orders may already be processed or shipped and cannot be canceled.

7. Return Process

To request a return, contact us at:
Email: litemuse.contact@gmail.com

Please include:

  • Order number

  • Photos of the product

  • Description of the issue

Returns must be approved before being sent.

Do not send your item back without prior authorization.

If your return is approved, we will provide you with the correct return address and instructions.

Do not send returns to the manufacturer or the address on the package, as they will not be accepted.

8. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method or as store credit, depending on your preference.

9. Refund Processing Time

Refunds are processed within 5–10 business days after approval.

Please note that your bank or payment provider may take additional time to reflect the refund.

10. Late or Missing Refunds

If you have not received your refund:

11. Exchanges

We only replace items if they are defective or damaged.

12. Policy Updates

We reserve the right to modify this policy at any time. Changes will take effect upon publication on our website.

13. Contact Information

For any questions regarding returns or refunds, please contact us:

Email: litemuse.contact@gmail.com
Phone: +57 302 3906996